[Resolved] Flipkart — Issues with newly purchased mobile

mmayankpatel

from Pune, Maharashtra

Address:	380050
Website:	flipkart.com

Dear Sir/Madam, Please do the needful on below complaint against my newly purchased mobile handset, From: Mayank Patel [mailto:[protected]@gmail.com] Sent: Wednesday, December 16, 2015 4:48 PM To: Flipkart Customer Support Cc: Mayank1 Patel Subject: Re: [Incident: IN[protected]] Dear Team, Awaiting for your reply, On 16-Dec-2015 3:11 pm, "Mayank Patel" wrote: Hi Team, This is not the solution which i expected from flipkart, As per my earlier mail, i have mentioned all the issues which i have faced like Hanging, heating, SIM card detection issue and additional 4G calling, Why this is happening with newly purchased mobile(recently launched), i have never expected this kind of product from flipkart, After this i have lost the faith from flipkart products, Also i do not want to visit service center for these kind of multiple issues, Looking for positive reply with positive solutions, marking my official email ID as CC to prove my need, My contact details are as below, [protected]/[protected] On Wed, Dec 16, 2015 at 3:09 PM, Flipkart Customer Support wrote: Hi, Thank you for writing in. Order ID:OD[protected] Product:Moto X Play I'm sorry to hear that you're facing an issue with your product. Sellers have a specific time frame within which the product can be replaced in case there's an issue with it. For this product, the seller 'WS Retail' has a 30 days replacement guarantee within which we'll be able to help you with your concern. As your product has been delivered on November 08, 2015, it had crossed this policy time period. But not to worry, it's covered under warranty and you can visit an authorised service center who'll assist you. I've also sent the invoice for your product which you can use for your warranty. You can use this link to find an authorised service center near you - http://www.servicecentreinfo.in/motorola-service-centre-in-ahmedabad/ I hope this was of help to you. Regards, Deepashree dp Flipkart Customer Support

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Complaint marked as Resolved

Verified Support

Dec 17, 2015

Flipkart Customer Care's response Spoke to customer and informed that 30 days seller replacement has been crossed and request him to check with the ASC. The contact details of ASC had already shared to customer via mail. Customer agreed. Hence, closing the case.