Flipkart — item not received

I have ordered a Mobile Phone and sent to Kerala and found that the delivery date was 30 Oct as the Birthday of my Loved one was on 2nd November. I always have had plesent service from Flipkart especially WS Retail. Though my family members informed me to order from Amazon, still I sticked with Flipkart, just because of Service. I raised a complaint and received an email stating that the issue would resolved by November 6th, which is utter non sense. As a loyal customer of Flipkart, I need a suitable answer for the error from you as the gift has not reached on the date which I had to send. If you blame on a courier, its not my mistake. If you still need me and my friends as a customer, I would require a compensation from you. I am attaching the status of the shipment as it on Flipkart website.

Regards,
Suresh S
[protected]
Order No: OD[protected]

Date of Ordered:[protected]
Hello Sir/Madam

I ordered 2 items(Pressure cooker(600+200(deliver charges) and tawa(645Rs))by using credit card and the amount of 1445Rs also transffered.
But wile receiving the item i received tawa normally and pressure cooker came as COD.So we return pressure cooker..
But upto now did not received any amount(800Rs/-) of that pressure cooker to my wallet.


Order ID:FMPC[protected]
Product:Pigeon 3L Pressure Cooker
Email id:[protected]@gmail.com
Phone No:[protected]