Flipkart — Laptop order

Address:	560027
Website:	Flipkart

During the recent sale we ordered for a HP laptop after selecting the laptop we did see that thr was a exchange offer too... Thus we opted for that n wanted to exchange our old lenovo... The delivery was suppose to be on 30th of sep 2016... But anyhow after being behind the tracking n other things the ekart courier ppl approached is on 2nd of October we were not been told that the old laptop is supposed to be charged n give secured pin code.. we ask the courier person to stay for a while but he refused and said he ll be bk by evening... Just after 45min that was around 4 o clock in afternoon we called him and requested him to come with the new laptop as everything was ready..for which he refused saying I m off for today n bk to main office n ll come only next morning as it was a long weekend n had many plans we requested him to anyhow come today itself as per his comfort.. Any ways the story lasted for 10day... And on 12th Oct finally the courier man came with the laptop mean while we dropped two mail to flipkart n tried very hard to get thru flipkart or the courier ppl but had no luck n inbetween this we were loosing all the other deals from other sites... Anyways on 12th after giving the secured pin the delivery boy said it doesnt match to the one we hv submitted during the time of order... Well while ordering the laptop we were not been asked to enter any pin... Soooooo again I called up flipkart customer care and they admitted that the mistake is from thr side n ll resolve our issue ASAP... Lastly by 15th Oct before 2o clock ll get a call from flipkart from the team n the product ll surely be delivered..(.for which I have thr call recorded) unfortunately I never got a call.. Nor my issue was resolved.. Besides we lost all opportunity to book in gud deal from other site...

Meghaa