[Resolved]  Flipkart — Non delivery of pkg no. FMPP[protected]

Address:

Chennai, Tamil Nadu

Flipkart customer care responses are pathetic. I am still awaiting my samsung pro mac book cover which i had placed order on line on 12.10.14. I receive an sms on my registered mobile that the pkg will be delivered on 21.10.14 before 7 pm. I get a call around 4.30 pm from the delivery executive asking the landmark which i explained to him. After long time waiting around 6.30 pm i again called this executive to confirm as to when he is deliveringthe pkg, to my surprise this felow informs that he hd taken the pkg by mistake and the delivery address mentioned is not pertaining to his area and he has given thre pkg back to his office. I tried getting to take his office no. but this gentleman disconnected the phone and then my frequent calls to him were a waste as he never responded the calls. Late evening i called the flipkart customer care on this non delivery and to my one more surprise get a reply from the customer care executive that the pkg could not be delivered as there was no response from the customer is what has been updated by their logistics partner which is nothing but taking customer for a jolly ride. My various calls to the customer care after that till today 25.10.14 for delivery of the pkg has gone futile and with the customer care having to tell the same system updation of 21.10.14 and nothing much to offer other tan an assurance that the pkg will be delivered for sure but when, god only knows. Flipkart does not have any controls on the delivery and are least bothered about the customer once the money is received is the attitude of the call centre. Really pathetic and frustrating it is.