[Resolved]  Flipkart — Not Providing the replacement as per the policy

Address:

Mumbai City, Maharashtra

Dear Sir, I had purchased a mobile (Samsung S3 Neo) on 13.05.2015 and I was suffering a heating issue and some other issue for which I had made a replacement request on 25.05.2015. I had recd a call from flipkart and they asked me to Trouble shoot the mobile like software update, Factory setting, etc. I had done all the things and again I am facing heating issue and new issue of speaker. Now I had again call them so they told me to diagnos the phone and they provide me mail for downloading the smart check application for which they had provided me a link on mail but again that link is not working and till now the phone is not diagnosed. Further they always provide me the time for diagnos on which I am not available. I had send complaints on mail several times but till now I had not been provided with any kind of resolution. Now I am facing pain in my ears due to speaker issue. Further I want to tell u that nothing is mention in filpkart policy about phone diagnosis and the time for diagnos which is automated as per them. Sir please provide me a solution ASAP.