Flipkart — Order not delivered

Address:	New Delhi, Delhi, 110058
Website:	Flipkart. Com

Sir,

I want to pull your attention against these online company (Specially flipart) who offers their product with exchange but don't deliver to the customer. They only advertise for gaining popularity.

This is regarding non delivery of my online order by flipkart.

I have placed my order on 12 aug for "lenovo vibe k5 note (Gold, 32gb)" in exchange scheme with my "samsung galaxy core"and flipkart generate order id: od[protected] and debited an amount of rs 9314/- from my account & expected date of deilvery was 17 aug.

On 17 aug, a courier boy came to me on behalf of flipkart and asked for the exchange item, he checked the item and rejected the product while the product is in good condition, having no display & battery problem and i am still using it without having any complaint.

Courier boy rejected order and same has informed to flipkart. I have mailed to flipkart regarding this on 17 aug.

Mail received from flipkarts as:

On 18aug : "sorry for trouble, we will update by aug 21."

On 20aug 9:30am: "we are continuing to look into the metter on priority and will resolve by 21 aug 9:30"

On 20aug at 17:01pm: "keep ready your item courier partner will pickup and delivered order in 1 business day."

Finally i have a reason to be happy that i will get my much awaited order on 21 aug. But this is not the end of my problem, i were eagerly waiting for my product thought the day but did not got any sms or call from flipkart.

But in next morning, i recieved a sms from flipkart about "they are processing my cacellation request and cancelled my order."

But neither i have called or mailed regarding cancel the order.

In whole episode they were making me fool and cheated me about 10 days.

Sir, i want to request you please look into the matter and take strict action against those are responsible so that in future they could not cheat others.