Flipkart — PREPAID Order ID OD[protected] Canceled after Shipped; No call, No Message

Address:

Bangalore, Karnataka

Hi, This is to state that my PREPAID Order ID OD[protected] has been canceled by Flipkart without informing or taking any approval whatsoever from me. Till yesterday, when I was checking the product status on my App, it was showing that "Product Delivery Delayed due to Sim Card" or something like that. On today morning, when I just check the status of my order it was showing as "CANCELED." I was wondering what happened and I called customer care. And I have been told that there was no one at home or the call from field executive was not picked up. I EXPLAINED TO "Ms. Madhuri" and then her Floor Supervisor "Ms. Vaishali" that I never received the call first of all and no message whatsoever from Flipkart or Courier Company. Secondly, this is a rented house with two built floors and my landlord lives there on first and ground. And if you can check address there is no mention of floor, too. And there is not a single day when no one was there at that place. Plus, how can it be possible that One Phone has been delivered at the same address a few days back and this phone cannot. The Last Message I got from Flipkart on August 16 states "Lenovo K3 Note+1 more product were shipped at Aug 13 11:13 AM and will be delivered by Thursday, Aug 20, 2015. You can track your shippment at http://fkrt.it/A!wetuuuuN. Invoice will be sent to your registered email within 24 hours of delivery." Now, FLIPKART trusts more on its FIELD EXECUTIVES AND THEIR FALSE STORIES RATHER THAN CUSTOMERS. I HAVE NEVER GOT ANY E-MAIL OR MESSAGE FROM FLIPKART OR THE COURIER COMPANY. NEITHER YOUR APP WAS SHOWING THE PRODUCT WAS OUT FOR DELIVERY ANYTIME. IT WAS STATING THAT EXPECTED DELIVERY BY AUGUST 18, 2015 AND I CHECKED TODAY ONLY. ABOVE ALL, THIS HAS NOT HAPPENED TO ME TWICE. PLEASE CHECK ORDERS OF SAME K3 NOTE. IT WAS PREVIOUSLY CANCELED FROM FLIPKART, TOO, STATING THAT "FLIPKART THOUGHT IT WAS A DUPLICATE ORDER AND WENT AHEAD AND CANCELED IT WITHOUT TAKING CONSENT FROM ME OR CALLING ME OR MESSAGING ME BEFORE DOING SUCH." LOOK, THE MAIL IS ALREADY TOO LONG AND I SIMPLY WANT TO ASK YOU GUYS IF THIS IS HOW FLIPKART IS GOING TO SELL PRODUCTS AND PROVIDE SERVICES, THEN SOON YOU ARE GOING TO NEXT "MAGGIE" BECAUSE IT TAKES YEARS TO BUILD A TRUST AND JUST A FEW INCIDENTS TO LOSE IT. NEITHER OF YOUR CUSTOMER CARE EXECUTIVE OR ANYONE ON CALL CAN HELP CUSTOMERS. THEY ONLY READ WHAT IS ALREADY WRITTEN ON ORDER HISTORY. CAN YOU PLEASE TELL ME WHERE I WENT WRONG? WHO IS AT LOSS NOW? Neither I can get phone now, nor promotional Citibank offer. WITHOUT ASKING YOU FOR ANYTHING, I ONLY WANT THIS PRODUCT TO BE DELIVERED AT MY ADDRESS AND IF YOU ARE UNABLE TO DO SO, THEN PLEASE CANCEL THE PREVIOUS ALL ORDERS INCLUDING THE K3 NOTE YOU ALREADY DELIVERED. I AM GOING TO PUT A COPY OF SAME ON EVERY SOCIAL MEDIA PAGE WHEREVER I COULD AND EVERY POSSIBLE CONSUMER FORUM BECAUSE THIS TIME IT IS HIGHLY UNPROFESSIONAL AND FRUSTRATING FOR ME. PRATEEK KHANDELWAL [protected]