[Resolved] Flipkart — received defective sony tv from flipkart

Sumit Tripathi 15

Website:

Flipkart is totally fraud

I am writing this to you regarding sony product i have received. I received a defective product. I purchased a sony tv (Sony 59.9 cm (24 inch) wxga led tv (Bravia klv-24p413d)) from flipkart on[protected].

Sellar detail:
Consulting rooms pvt. Ltd., block no. C2, acorn logistics park, dive anjur village, opposite dive petrol pump, thane nasik highway, mamkoli, bhiwandi. Thane maharastra.

Product information are below:
Model name: klv-24p423d
Product 8d no.: 18742201
Serial no: 9720266

I have complained about the issue (Job id: j80858530 | cc id:[protected]. Technician from sony visited and checked the product. He also found the product as defective. He told that there is some motherboard issue.

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May 21, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Apr 09, 2018

Updated by Sumit Tripathi 15 Flipkart is totally fraud now. Don't know how they take seller. Flipkart making people fool. After selling they straight away deny to support. If they provide you defective product then they refuse to return. Please close your shop of making fool to peoples.

Verified Support

Apr 10, 2018

Flipkart Customer Care's response We will revert on it.

Apr 11, 2018

Updated by Sumit Tripathi 15 If you want to verify the product status you can contact the Technician who has visited. His contact no is [protected]. He told me that we can not replace the product, we can only repair. But I want to replace the product or return the defective product. Please provide me the contact number of the seller. I have tried to search the contact number of seller on flipkart. But no contact of seller is given on Flipkart.
I don't know, What is your policy on giving seller permission to sell product on Flipkart. At least you should provide contact of the seller. Where we will search your seller? And it's flipkart responsibility to provide full information of the seller to consumer.
Please take it serious it's not good for your business. There are lot of competition in market. If you behave in this manner you will not survive in market for long period.

Apr 11, 2018

Updated by Sumit Tripathi 15 Flipkart don't have mail id. If I have to mail any thing to flipkart then where we have to mail?

Why Flipkart did not provide whole information about the seller?

I don't know why you are not able to provide good service after selling the product?
Please put some focus on this otherwise Flipkart will be in history only. Worst services are provided by Flipkart. I have faced issues many time.

Today onward I will not purchase any thing from Flipkart. this was my last purchase.

Verified Support

Apr 16, 2018

Flipkart Customer Care's response customer has raised the issue with regards to the defective product as we have interacted with the customer and we have escalated to the relevant team and seller has initiated for the replacement and same has been confirmed by the customer and the installation is also completed hence closing the case from our end