Flipkart — Refund request cancelled and refund not received

Address:	Morbi, Gujarat, 363642
Website:	flipkart

I had ordered wishwell car cover for maruti esteem on[protected] on Flipkart with online payment.my order ID is - OD[protected]. i had received it on[protected] and checked that it is not as per described on flipkart and colour & material also not match with description.

1. on same day i had give request for Refund and receive first Return id for this request is :[protected].
Pickup has been scheduled for the original item/s and refund will be initiated once the pickup is done successfully. Our courier partner will pick the item/s below by Thursday, 09 Jun'16

2. on 9th June i had give 2nd request for refund through return call from customer care regarding my Order ID as per above because 1st request was cancelled due to pickup not done by courier partner Blue-dart.
Return id for this request is :[protected]
Pickup has been scheduled for the original item/s and refund will be initiated once the pickup is done successfully. Our courier partner will pick the item/s below by Friday, 17 Jun'16

3. on 21st June i give 3rd request for refund and Return id for this request is :[protected]
Pickup has been scheduled for the original item/s and refund will be initiated once the pickup is done successfully. Our courier partner will pick the item/s below by Wednesday, 29 Jun'16

on same day i give mail to [protected]@flipkart.com :
i had requested for refund 2 times but it was cancelled. then on Saturday i had called in your customer care and request for my pending refund. your executive reply me that you will receive call / mail from flipkart regarding my Refund problem. but till time i didn't receive any information.
i want my money back because item is not as per description and also very bad in quality, cheap product i received. i did't want this product and refund my money.

reply from Customer Support [protected]@flipkart.com :
Hi,
Thanks for writing in.
Order ID - OD[protected]
Product - Wishwell Allprotect Car Cover For Esteem
We are sorry to hear that you are facing an issue with your product.
We'd like to set this right by initiating a refund for the Wishwell Allprotect Car Cover For Esteem as requested by you. This will be done as soon as the pickup of the originally delivered product is confirmed by our courier partner and you'll receive an email with the refund details.
Please keep the item along with accessories, tags & invoice packed and ready for pickup by June 29, 2016.
Remember to collect the acknowledgment receipt once you hand over the product to the Courier Executive.

on 22nd June i give mail to [protected]@flipkart.com & [protected]@bluedart.com

Today I receive call from[protected]Ahmedabad office) regarding my flipkart pickup through Blue dart at Morbi. He gave me mobile no of Morbi blue dart office [protected] and inform me that call him for the same. When I call and inform Mr. Kuldeep to pickup flipkart package from my address, he deny for pickup. Very pathetic service of Blue dart in Morbi. They never deliver at address, always call for pick from Blue dart office.Please instruct your partner for flipkart pickup from my provided address.
Name - Jaimin Kadiwar
Flipkart Return ID:[protected]
Mobile no - [protected]
Pincode - 363642
Thanks & Regards,
Jaimin Kadiwar

Reply from flipkart on 22 June :
Dear Customer,
We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 24 Jun, 5:00 PM.
Thanks,
Flipkart Customer Support

on 25th June i give reply to same mail :
This is 3rd and last time i am waiting for pickup.
I want my money back without pickup if this time before your given timeline pickup will not done.
almost 1 month before i make payment and received product which is useless and i don't want.
make refund of my money and then you pickup as per your time.

Reply from Flipkart on 25 June :
Hi,
Thank you for writing in.
Order ID: OD[protected]
Product: Wishwell Allprotect Car Cover For Esteem
We're sorry for the trouble you had to go through.
Please be assured that we're looking into this and will get back to you with an update by June 26, 2016.
Hope this helps.
Regards,
Koustav Ganguly
Flipkart Customer Support

on 26 June i received reply from flipkart :
Hi Jaiminkumar,
Order id: OD[protected]
Item: Wishwell Allprotect Car Cover For Esteem

We are sorry that the pickup of the item was delayed by our courier partner bluedart. They've now arranged to get it done within the next 1 business day.

Please keep the originally delivered item packed and ready, along with all the accessories, price tags, invoice etc. if any, in the original product box.
Please mention the details below on the outer package:
Order ID: OD[protected]
Return ID:[protected]
Please remember to collect the acknowledgment receipt once you hand over the product to the Courier Executive.

on 27 June i give reply to [protected]@flipkart.com :

1 business day passed but till time pickup not arranged by your courier partner bluedart. This is 3rd and last time i am waiting as per your request.

i want my money after 29th june, your pickup done or not.

this is my very bad experience with flipkart, and i would share my experience with my friends also.

on 28 June i receive 2 mails from flipkart :

First Mail :

Hello,
Order ID - OD[protected]
Product - Wishwell Allprotect Car Cover For Esteem
Thank you for contacting Flipkart Customer Support!
We're sorry for the trouble you had to go through.
Please be assured that we're looking into this and will get back to you with an update within 29th June, 9:00 AM.
Hope this helps.
Regards,
Usman Khyum
Flipkart Customer Support

Second Mail :

Hi Jaiminkumar,
Order ID: OD[protected]
Item: Wishwell Allprotect Car Cover For Esteem

We are sorry that the pickup of the item was delayed by our courier partner. They've now arranged to get it done within the next 1 business day.

Please keep the originally delivered item packed and ready, along with all the accessories, price tags, invoice etc. if any, in the original product box.
Please mention the details below on the outer package:
Order ID: OD[protected]
Return ID:[protected]
Please remember to collect the acknowledgment receipt once you hand over the product to the Courier Executive.

on 28 June i give reply to flipkart :

Once again 1 business day passed but there is no any update.
When will I get refund of my money?
Tomorrow is last day as per your commitment for pickup.
i want my refund on 30th June if pickup done or not.

this is all my communications with Flipkart Customer Support.
today again 3rd Refund request also cancelled and need to book new request.
please help me for this and provide my refund.