Flipkart — refunded partially

sidharth.up

Address:

Koramangala, Bangalore, Karnataka, 679322

Sir. I ordered some products from flipkart via Bajaj finserve EMI card. Later I realised that I need to buy 2 more items too. So cancelled the order with in 10 minutes after I booked. And I got a message says that your amount will be refunded. Okay fine. On the EMI date 02/05/19 amount 3082 has been deducted from my account for this order. And when I contacted Bajaj finserve they said that refund wasn't completed. Total amount of the order was 18488 rupees Only. And 14990 has refunded and 3498 wasn't refunded. And I talked with the customer care guy of flipkart. He said that refund was successful and They can't do anything with this. They didn't help me with this. So the matter is I paid an amount for an item that I didn't even bought. I'm working at my hometown at Kerala. I hope that you know my pain. I'm hardly working to earn for my family. So please help me with this sir.
Sincerely,
Sidharth .u.p
Mob: [protected]
Email: sidhusidharth.[protected]@gmail.com

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Flipkart customer support has been notified about the posted complaint.

Jun 20, 2019

Updated by sidharth.up Products are Samsung galaxy J8, boat stone 700 Bluetooth speaker and a mi band hrx edition.

Verified Support

Jun 21, 2019

Flipkart Customer Care's response Hi,
We are sorry to let you know that your order with order ID OD[protected] has been canceled by the courier service provider due to unforeseen reasons. However, the seller has refunded ₹3498 on 04 Apr 19 and this should have been credited in your credit card by now. If you do not see the refund in your account by this time, please check the previous statement/unbilled transaction of your credit card before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number: 035130 in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance department cell.

Jun 21, 2019

Updated by sidharth.up Sir.
When I went to Bajaj finserve store to check about the refund. And they show me their system's display to me. In that it says refund has been partially completed or something like that. Phones amount is only refunded and both the speakers and mi bands amount is not refunded. Flipkart may send me the refund fully. But it doesn't credited to my card successfully. That's why I stucked at here. When I ask to flipkart they says amount was refunded. And when I ask Bajaj finserve they told me that it's partially refunded. What to do now.? Help me please. I need my money. If they can't do that atleast send me those products by the way. Please help me.