[Resolved]  Flipkart — return request for moto e4 plus order id: od[protected]/return id:[protected]

Address:Thane, Maharashtra, 421301
Website:flipkart

Hello sir,

Name : krishna chandarana
Email id : krishna. [protected]@gmail.com
Order id: od[protected]
Return id:[protected]

I have send request return for mobile-moto e4 plus.

The main issue of mobile :

Poor camera quality - worst camera both rear and front. Camera is not of good quality. The camera clarity is worst comparing too moto g3 and other moto mobile. There is a difficulties in camera
Poor camera both front and back, even with flash, pics are hazy with poor quality and like motion blur picture, not showing actual color and bright picture. I try to take pics, i have to wait till its's software proceed it. If i move my hand picture goes hazy. My all pic with dark color contrast and showing like very poor and dark and video quality is also very bad & dark.
That are not showing proper good and bright video with actual shoot. It has bad quality camera with low focusing no hd quality.

My first smart phone is moto g3 is having less price and less processor and everything it is having better performance and better quality, sound and camera clearity superb.

Poor sound quality-dolby atoms is only for name. It is not working properly in device. When people call me, sometimes people can't hear my voice.

Poor flash range

Display-no gorilla glass, display resolution is bad. When see shoot video not showing in proper with clear and actual color, show in dark light like night view.

Camera and display are very bad.

1st time flipkart follow-up to me and also they guide for what to do.
They say try the app of open camera for camera issue.
I try to do. But not satisfying this app. Video and pic are come with dark color contrast, not show actual picture quality colour. Video is also bad. That time i understand display is also defect and problem.

Request for return is being processed
Fri, 21st jul 9:43 pm we are processing your request for return is showing..
First time when i requested for return but my return request is rejected. Again 2nd time i request against return. Flipkart is not responsing. They send message - {we appologise for not being able to get in touch with you. We will call you back}
Flipkart is not give call response to me against my return complaint and only message to me like - {we appologise for not being able to get in touch with you. We will call you back}

I'm waiting for the flipkart response for refund.

I m not satisfy with the product.
Please accept my return request and give my refund to me.
+3 photos
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Aug 29, 2017
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Jul 27, 2017
Updated by Krishna Chandarana
Order ID: OD[protected]

Hello Sir,

Name : Krishna Chandarana
Email id : krishna.[protected]@gmail.com
Order Id: OD[protected]
Return Id:[protected]

I Have requested reurn oder on 21st july 2017. Flipkart first time reject my return request, with out customer permission.than again when i request for return.they only send message for calling, not given response. they are lying to customer and saying only replacement is given refund is not our policy. but in flipkart replacement policy are written
( You may request for a replacement within 10 days of delivery/installation (as applicable). In certain cases where the seller is unable to process a replacement, the seller will offer a refund to you.).
My Replacement is also rejected showing in order.
now flipkart duty is given refund to me,
but they are not given refund to me.

Verified Support
Jul 28, 2017
Flipkart Customer Care's response
We will revert on customer complaint.
Complaint comments 

Comments

I have order 9 july 2017 john players men stripped hot pink shirts.but deliver other shirts then i request flipcart care i have try 14 july to 21 july daily but no response on care. i want my return 799.
please help me
Krishna Chandarana's [Complaint's author] reply, Jul 27, 2017
they are lying to customer, and saying we are given only service of replacement.
Krishna Chandarana's [Complaint's author] reply, Jul 29, 2017
Try call on number and talk rude and strike.they are lying to all.and complaint against flipkart

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