[Resolved] Flipkart — Samsung On 7 mobile

sanwar

from Lucknow, Uttar Pradesh

Address:	190015
Website:	Flipkart

I bought a Samsung galaxy On 7 from flipkart and it was delivered to me day before yesterday ie 25th of November. From the very first day I am facing network issues. When the mobile is not in use for about 1/2 an hour or so the network in both sim disappears and in order to get it back I have to restart the phone. Today since morning I had to restart my phone 6-7 times. When I called customer care, flipkart they told me to take my mobile to some Samsung service centre and get a certificate from them stating that the mobile really has some problem. I am seriously disappointed. I mean, I have spend my hard earned money on this mobile. The least they can do is tone replace the mobile or return it. It is clearly mentioned that it has 30 days replacement guarantee. Then what are they trying to do? Waiting for the 30 day period to get over?

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Dec 24, 2015

Complaint marked as Resolved

I repeatedly called flipkart and they finally agreed on refunding my money. Though they haven't refunded my money yet but they picked up the mobile on 21st and assured me that I will get my money back as soon as they receive the mobile.

Verified Support

Nov 29, 2015

Flipkart Customer Care's response Hello, Greetings from Flipkart! We apologize for the inconvenience caused. We are unable to find details from the complaint which you have raised. Kindly get back to us with the below mentioned details so we can check and assist you further - Order ID: Registered Mail ID: Contact Number: Awaiting your response.

Dec 15, 2015

Updated by sanwar I contacted flipkart as the mobile Samsung Galaxy On7 they sent me had serious network issues and i had to restart the mobile as much as 15 times in a single day. I send them job sheet from samsung service centre on 7th of december. They told me that they are going to arrange for a pickup within 5 business days and after that they are going to start the process of sending a new mobile. I called them when even after 5 days nobody came to pick it. They told me that they will pick it up next day and since then i am calling them everyday and getting the same answer that they will pick it up the next day. I have lost my patience now. I just want my money back. Flipkart has worst customer service. Please think twice before buying anything from flipkart. And for Flipkart my order no is OD[protected]. They are not sending me a new mobile which i have already paid for neither are they refunding my money.