Flipkart (Vision Star Seller) — exchange phone not picked up even after fulfilling flipkart exchange policy

Address: Chennai, Tamil Nadu, 600053
Website: flipkart

I ordered poco f1 128 twice in flipkart.
The first time i ordered the wishmaster i. E the seller denied the phone mentioning it had scratches at a nail size at back panel but all the functionality was good so when contacted flipkart customer care and sent videos and pictures of the exchange mobile and they apologized and confirmed in email that if i reorder the product again they will take the exchange mobile so i ordered poco f1 again and this time also the seller denied pick up of exchange. I dont know what to do...
Was this information helpful?
No (0)
Yes (1)
 
4 Comments

Comments

I ordered poco f1 20th sep 2018. The mobile which I receive it has dent and colour got faded under power button, so I want to return. But seller has 1st exchange policy. But Replacement product wrost than previous, its display was damaged, and not booting and not charging, called custermore care they provided return, but seller denied request two times, saying that reason didn't match with policy. I'm still suffering from this policy, I didn't receive my refund yet.
hy i ordered my mobile 8/12/2018 and delivery date is 11-12-18 . but my order is delay ihave face many issues please solve my problem as soon as
i have facing problems in returing product
How long do they take to refund for phones which are missing from the package?

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    Chennai
    Tamil Nadu
    India
    File a Complaint