Flipkart (Vision Star Seller) — Not following his replacement policy

Address: Goa

Website: Flipkart

Hi,

This is RONAL DESAI from Goa.

I had orders Motorola G9 mobile from Flipkart ( vision star seller ) on 31st Oct 2020 and got delivered on 3rd Nov 2020.
With replacement policy of 7 days.
Order ID is - OD[protected]

While using this phone I found few issues with phone-
1. Camera performance issue.
2. Display issue - yellowish tint noticed and also brightness is very less, after switching off auto brightness also brightness used to get less after few seconds o[censored]nlocking the phone. Looked too much dull like a old android phone.

So I raised a return or replacement request on 9th nov 2020, so that I can order new phone or replacement could b done.

Return request was cancelled by Flipkart customer care after giving few troubleshooting, which could not solve my issue.

So i raised again return request.
Flipkart arranged technician visit from Jeeves. After few days Jeeves technician came and started giving his advice- saying never buy a phone online, u will face such issues n all. And finally gave his conclusion that it will not accepted for return or replacement. He took few photos and told me to call customer care.
He also cancelled my return request.

I next day again raised issue with technician visit.
Flipkart again raised issue and booked technician visit.

And this time Technician visit was not done...only fake updated.
I got msg of tech visit for 16th nov 2020 @2pm. No one came
Again today on 16th nov 2020 @7:06 pm got a msg saying tech visit arranged on 17th nov 2020 @ 3pm.
Suddenly got one more msg @8:21 pm that Service is completed from Jeeves...which is fake.
How come someone without visit can update like this?

I want Flipkart to check on this issue as soon as possible .

I’m with this issue for a long time, can’t use mobile also.

Now I don’t want all this drama of raising issue and closing issue, technician visits and fake updates Jeeves a fake company for technicians in Goa.

Accept my return and refund my money, take your mobile back.