[Resolved]  Food Bazaar — payment issue

Address:

Hyderabad, Andhra Pradesh, 500060

Hello,
I had visited food bazaar at dilsukhnagar (Gadiannaram branch) on[protected], after my shopping the bill amount was rs.285.40. I have given my debit card, the cashier had swiped it and the machine declined the payment and gave a slip that the amount will be refunded and the retailer said that the amount will be credited back within 24 hours. I have been waited for 3 days and then went to the shop and asked the manager that my money wasn't credited, so that he took my card number and filed a complaint and said me to come on the next day so that i went on the next day, now he is submitting me a letter and saying me to contact my account bank manager within one month and submit this letter so that the money may refund. I am staying 600 kms away from my bank if i have to go to my bank i have to spend rs.1500. So is this the way how to respond towards the customers? The problem is not only with me there are so many people facing the same issue. So please try to resolve it as soon as possible otherwise customers will not come to your stores again.