Food Panda — money Is refund not received of 255 rs

I ordered a pizza from smokin joes on the 15th March 2019 and they cancelled on me since then i have been waiting for my refund from FOOD PANDA and yet nothing. Also all this after writing so many mails to FOOD PANDA and there is absolutely no reply. I had paid 255 rs which it shows has been refunded but there is no sign of it in my bank account. Even after repeated attempts there was no reply from them. And the customer care numbers of FOOD PANDA are misleading and wrong. Shame!