Food Panda — refund not received after 2 weeks even

Address:

Kolkata, West Bengal

I ordered on 29th september. After 1.5hrs the driver called me to convey that the food can't be delivered as he is in some other area. The order was neither getting cancelled and it's been more than 10days that my money has not been refunded yet.
Order code - a6qt-pnhr.
Mode of payment - online payment
Date of order-29/sep/18
Food panda promises to serve better but it is serving the worst.