Foodpanda — delivery boy not delivered my order - also not picking up my call!

Address:

New Delhi, Delhi, 110059

Hi team,
This is very sad to inform you that one of your delivery boy has picked up my order i. E. From wah ji wah chaap, vikas puri new delhi, but not neither picking my call nor delivered my order.
I also confirmed about my order status from restaurant owner as well. He said my order has already been delivered to him 2-hrs ago but still i don't received.
I am not going to order-from foodpanda any more. But i want to imposed a penalty for breaching customer trust on foodpanda & also want you people to escalte it further with highest penalty amount on them. So that no such incidents could get repeated with others.
Also attaching my order n delivery boy details:
Delivery boy name: morish
His contact no: +91-[protected].

For more info: from map location - it seems like; he's sitting in a park & enjoying my food-lolz.
Team - u must need to o take some serious action on him otherwise i'll escalate this matter further to higher authorities - as it's completely against the law.