Force Motors — Force Gurkha

Address:

Force Motors,Pithampur,MadhyaPradesh

I regret to inform that I Mr. Rishirajsingh Rathore has bought Force Gurkha 4*4 BS6 on 31 May 2022 from MSS Meditechno (I Pvt Ltd) Ahmedabad as I reside at Jaipur and our Jaipur dealer ESS PEE Automotive Pvt Ltd, Jaipur, Rajasthan was unable to commit timely delivery, I had to purchase this vehicle from my neighbouring state Gujarat.

Since the day I bought the vehicle, I had raised an issue that 4*4 gear was not engaging. Gujarat dealer had shown the interest to rectify my complaint, but I had taken the car at Jaipur, I requested them to solve my issue at the Jaipur dealership.
So, I took my vehicle to ESS PEE Automotives Pvt Ltd, Jaipur to rectify my issue and first service ( Job card attached in mail). Ahmedabad dealer sent the part of my vehicle to Jaipur dealer as they were not having the part, but during replacement, they found Bearing and other connecting part ( Coupling) broken, My Vehicle is also having Engine Hubbing noise which there vehicle at the dealership was not having while i took testdrive yesterday, So they called the company engineer to resolve my said issue, but company engineer( also told that it happens in Gurkha, it’s a manufacturing problem and they asked me to drop the vehicle for 1 week.

Now my complain arise that buying a 18 Lacs vehicle and in a period of 50 days, I have to leave the vehicle at the dealership and that too in monsoon is not acceptable, So I requested the dealer to provide a donor vehicle. The astonishing reply from the dealership that Force Motor doesn't have any such kind of provision,

If in this competitive world, you are unable to provide a proper resolution to the customer, how would customer recommend the brand to others.

I request the Forum to intervein and resolve my issue and help me get the appropriate and desirable solution to my said issue with replaced vehicle or New engine & Gear Box.

Thanking You,
Rishirajsingh Rathore
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