Ford India — Delay in Repairing Ford Figo HR26EJ7019

Address:	Delhi
Website:	www.india.ford.com

My car was sent for repairs on 7th May 2022 to Harpreet Ford Service Centre in Gurgaon after an accident. It's been a month and the car is still lying unattended and the repair works have not yet started. I have been following up and chasing with the officials at the Gurgaon Service Centre of Harpreet Ford, but they are dilly dallying and not giving any reasons for the delay.

I assume that the repairs work itself will consume a lot of time and if the repair works will not start then a customer is harassed for the time lost. At least the service centre should start the repairs in a timely manner given that repairs also take a lot of time. Ford India cannot shirk off its liability after exiting the country and this is not the service we expect especially when the car has just been bought (its not even 2 years since i bought it)