Ford India — Ford ECOSPORT 2016

Address:

Chennai, Tamil Nadu, 600032

This is regarding new ford Ecosport vehicle special edition I brought in August 2016.This was running normally till 18th May 2017.On 18th May when Chennai temperature was above 40C it did not start from the parking lot.I called for road side assistance and they took towed it to nearest ford service center Eureka Ford in Chennai.My suffering started from that time.next day they gave the vehicle saying it is staring and problem will not occur again.After two days same problem occurred and they took it back again.returned back to me next day.on the 4th day when Chennai temperature touched 40C it refused to start.Now it is confirmed that it becomes sick at hot climate.4 times they took the vehicle and returned like this. saying problem solved and will never occur again But same thing occurred 5th time and this time they told may be starter motor defective and ford technician advised Eureka ford to change it.Experts in Eureka ford tried to change it but they broke flywheel and car was not running.Now they decided to change flywheel and did not replace the starter motor which they told it is defective.They kept the car for 6 days with them and then returned on June 12th saying problem solved flywheel changed.what about starter motor?They told it is fine and did not replace it.On 14th June again temperature in Chennai was 39C and car did not start.Called them again.waited for 3 hours in the parking for them to arrive and they took it to same stupid workshop.Now they informed Ford team will check it.But after that chennai temperature never crossed 36 and car starting normally and they want to dump the car again to me saying they did this and that.But I am sure they have done nothing to correct the problem because they could not identify why it occurs.They know chennai temperature will cross 40C may be next summer and they are asking me to take the vehicle saying problem solved like what they have done 6 times before.It is a manufacturing defect.Car is less than 10 months after purchase and in warranty period.they refuse to replace the car or refund in case the problem occurs again because they know it will occur again any day temperature outside touches 40C. Written several mails to customer care and even to Mr.Anurag Mehrotra who is one of the top in Ford India.But no help from any one.Please don't buy Ford cars and suffer like me.My car is still in their workshop with no active step taken to identify the problem and rectify it.Instead they now discovered a new reason saying it is contaminated fuel and I did not drive the vehicle much and it is just 3000Km in 10 months.This why it is sick at hot temperature and fails to start only at that temperature!What a funny explanation!As they could not identify the problem they now blame the fuel and the customer.please share if anyone else experienced same problem with ford cars.They are recalling many cars manufactured in chennai unit unlike any other company.So please be careful while choosing Ford.You are going to suffer.