Ford India — Misconduct in service

Hello there,

We raised a complaint regarding one of your workshop situated at Sanad Ahmedabad Ford Dealer.

We serviced our car a regular 50, 000 km service. After service when we received our car back next day car started getting pop up notification of see manual and yellow light for mechanical issue which was not showing before as well the car started jerking in every gear which is hazardous to drive on road.

Later on they took our car back to work shop explaining us its can be a technical issue and they will work it out and deliver us back the car. I have paid ₹4600 on 25th March for servicing and parts change. It was there and misconduct they did something wrong with the car which resulted in this mechanical failure.

I don’t understand if there was no issue with air filters why they advised that earlier they blamed customer for not changing air filters for the issue but that was not right because there was not problem with air filters apparently or else the problem would have been resolved.

They took our money and are not giving good service and not returning our car back in good condition. As well I have raised complaint and asked for refund for the hassle we have faced due to all this and the service which they advised they have done instead they intentionally invented problem to ask for more money to resolve this new problem.

Now my car is with them from last 4 days and they have no trained staff to resolve this problem. I want justification of what’s happening with my car and I want refund and I want my car back in the condition I gave it to them on 25th march without any problem of engine or mechanical or technical issue.