Dec 04, 2016
Updated by NAKUL AHIRRAO here is the communication[protected]
From: Nakul Ahirrao [mailto:[protected]@
gmail.com]
Sent: 04 December 2016 00:51
To: '[protected]@ford.com'
Subject: Pathetic service at Moharir FORD SERVICE centre
I have now no respect for FORD.
With all hopeless experiences at FORD service centre in NASIK, INDIA, I am now totally convinced that FORD has no skilled service support.
Rather they have people who play with customer cars and make them suffer for buying FORD CAR.
For AC noise problem I have repaired car at FORD service centre for About 6 times. Still problem not solved.
Now there is sound coming from dashboard when AC flap operates.
Air noise is also coming.
Metallic noise coming from area near compressor.
Fan is making too much noise at First speed which was earlier unnoticeable.
At service centre initially they said that –
1. There is no leakage in system.
2. Then they said, there is leakage from valve.
3. Then they said, there is leakage from connecting pipe.
4. Then they said, there is leakage from Evaporator coil.
5. Then they said, there is leakage from condenser coil.
This is how service centre responded to me. What I can say ?
Below are the complete details of service.
After the 4th visit to service centre I had contacted
FORD INDIA, and they promised me to solve the problem to the best possible.
And after that also problem has repeated. All communication is in below mail.
I really feel pity for FORD that such people with no seriousness towards companies brand are at that position.
Problem has repeated for 6 times also escalation done to
FORD INDIA level but still SERVICE head of Moharir ford didn’t contacted me for my concern.
Didn’t SHE understand the concerns ????? After how much repair visit she will look into it ?????
How many time should I bring car for service ?
What is the guarantee that the car AC life has not shorten by this playing by unskilled people at Moharir ford ?
This is all hopeless and idiotic responses forced me to take further actions.
I request FORD not to play with customers money and patience.
धन्यवाद / Kind Regards / Mit freundlichen Grüßen
Nakul Ahirrao
Tech. Engg. Functions
NaP/TEF-31.2M
[protected][protected][protected][protected]
Bosch Limited
75, M.I.D.C Satpur,
Nashik - 422 007, India
Tel No. +[protected]
Email: nakul.[protected]@in.
bosch.com
www.boschindia.com
( PAN of
Bosch Limited : AAACM9840P )
Please don't print this Email unless you really need to - this will preserve trees on planet earth
__________________________________________
From: Ahirrao Nakul (NaP/TEF31-M1)
Sent: Saturday, November 12, 2016 1:10 PM
To: '[protected]@ford.com' <[protected]@ford.com>
Subject: Poor service at Quicklane
Hello,
Once again I had bad experience at FORD SERVICE center.
Find below details for the Service repair. –
Problem – AC was not working and Noise was coming.
Visit 1 –
Response - There was NO GAS in system. And also there was no leakage.
They filled the Gas and told me to use the car.
After 4 days, same problem was coming. All gas got leaked and AC was not working.
Visit 2 –
Response – They told me that they will check the leakage in detail and took 2 days for it.
As per them one valve was leaky and they replaced it. Now there is no leakage. Asked me to use car.
After 4 days same problem was coming.
Visit 3 –
Response – Now they told me that they need to check in detail and need to open dashboard also.
Again work was done and they replied me as there is leakage in EVAPOTER coil, it needs replacement.
They will order it and will give call after receipt.
Problem was coming and I didn’t received any call from them.
Then I called them to resolve the issue.
Visit 4 –
Response – They have replaced the coil. And given me the car.
Now after all 4 visits still there is sound coming from dashboard when I operate AC.
This is really pathetic and shows complete ignorance towards work.
Not at all expected from company like FORD.
I need detailed JOBSHEETS of all 4 visits and PSS for problem.
After all this kind of workmanship and quality of work, I don’t believe in your technicians and service staff.
धन्यवाद / Kind Regards / Mit freundlichen Grüßen
Nakul Ahirrao
Tech. Engg. Functions
NaP/TEF-31.2M
[protected][protected][protected][protected]
Bosch Limited
75, M.I.D.C Satpur,
Nashik - 422 007, India
Tel No. +[protected]
Email: nakul.[protected]@in.
bosch.com
www.boschindia.com
( PAN of
Bosch Limited : AAACM9840P )
Please don't print this Email unless you really need to - this will preserve trees on planet earth
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