[Resolved]  Ford India — POOR SERVICE COMPLAINT

Address:

Chennai, Tamil Nadu

sir,
I have given my VEHICLE no TN-20 BT 1414 on 25/09/2013 for general service (km 58527), with power steering problem. On 27/09/2013 service was completed and vehicle was received.
On 06/10/2013 belt was cut and breakdown near valasaravakkam (km 58879), I called breakdown compliant they came and took my vehicle.
On 09/10/2013 vehicle was delivered, at that time noticed with the same defects, with additional fuel gauge defect.
I informed to the service station manager and again I gave my vehicle to rectify the above said defects with body shop work on 28/10/2013(km 58879), vehicle was delivered on 01/11/2013.
After this my vehicle is having the same defects arising again & again.
I was given compliant to gm. Chennai ford on 29/11/2013. He sends adviser on 30/11/2013,
Adviser came and noticed the following defects
1 fuel pump defect
2 power steering pump defect and
3 indicator switch defect
He informed service manager and gm., after this gm. spoken and informed me pl send the vehicle all the defects will be rectified.
On 09/12/2013 vehicle was given (4th time) to attend the above repeated defects,
On 11/12/2013 delivered with speedo meter cover is not properly fixed,
The same was informed to GM/Chennai ford but he is not responding properly and told
“YOU MAY COMPLIANT ANYWHERE I DON’T CARE”
Is the way your service centre responding to the customer?
If the above defects still not rectified
-kumar
mobil no:[protected], [protected]
mail id:[protected]@gmail.com