Ford India — Service/repair related

Address:	Bhopal, Madhya Pradesh, 462024
Website:	www.india.ford.com

I am very sorry to say about the poor services of For India Bhopal. I just feel harassed by them.

I have Ford IKON, purchaced around 9 years ago presently having reverse gear problem. Contacted Bhopal Ford Service centre on 10th Septemebr 2016, I was assured that it will be done in 3-4 days as part is not available. It took around 10 days to procure the part from somewhere else, then I was told vehicle will be delivered in 1 or max 2 days. After 3days, when contacted them, they said, there is one more part required and it may take another 2 days as it is available in Chennai. I just listened patiently. As per new deadline, they were supposed to deliver the vehicle yesterday, on 22nd September. I called Mr Sandeep and Mr Pravin-Workshop Manager, but they did not take my call. This morning again I called them, both did not attend my call. After some time, Sandeep called me and informed that the second part has not come yet and it may take another 1 or 2 days.During these periods, I called them many a time, but most of the time they avoided to take my call.

No I am fed up, you cannot understand my mental agony. I really feel harassed by your staff in Bhopal. What I am receiving them is only FALSE ASSURANCE. Still I am not sure when my vehicle will be repaired.

The staff is totally incompetent or they just take the customers very lightly. If the part is not available, they must have told me in the beginning, I would have got it done from somewhere else. Their behavior is totally unprofessional and not acceptable at any cost.

I had plans to by new car from you in exchange of this old vehicle and talked had initial discussion too with sales department, but now NO. Its simply end of relationship.

Now I just, with my folded hands, say sorry that it was my mistake that I came to you for services. I just, again with my folded hands, request you to deliver my vehicle unrepaired. I am simply fed up.

I am still doubtful if you could do something for me

Regards

Abhai Khare