Ford India — unavailability of vehicle and no information even in 4 months

Address:

Sheikhpura, Bihar, 811105

I wanted to gift a car to my mother on her anniversary in May'18. I had booked an EcoSport - Trend - Petrol - Blue Color on 21st March, 2018, from Prema Ford, Patna, Bihar. It was in my mother's name Ahilya Mehta. Document No. - 117793. The tentative date I got for the delivery was 20th May, 2018. However, I did not get any information even till the end of May. When I started chasing them thereafter, I got to know that they will not be able to deliver the vehicle because of its unavailability. This was after more than 2 months of my booking. The dealer tried all the while in getting the required vehicle from other dealers in Bihar, but was not successful. They put up a special request to Regional Sales Manager but even they did not help. I talked to Sameer Philip, Sales Manager, but did not get any help. Later he started avoiding my phone. In the next few days, it was made very clear by the dealer that I will not be able to get the exact model and color I want from Ford as there is no vehicle of that make and color in their plant itself. Now, this was shocking. This is pathetic from Ford India. Finally I put up a complaint at their Customer Support Centre on 13th June'18 - Service Request No. [protected]. I got a call back from them a couple of days later, but only noted down further information from me. I kept on waiting and had to even cancel my flight tickets twice but still no resolution. I live in Delhi so had to travel to Patna to collect my vehicle. Also, I was left with one option only for communication and that was through phone. Since I was left with no other choice but to opt for a higher model so that at least I can gift that vehicle to my mother whom I had promised to, on her marriage anniversary. So I have to cough up more money now for the higher model as well as pay more interest now against the loan I have to take. All of these hardships and financial loss have to be borne by me. This is in addition to the approx 4 months of waiting for a particular vehicle. What has Ford India done for me? Nothing. Nothing at all. Perhaps they did not even call me for next 20 days after I had put up the complaint. Even till date they do not have any resultion for me. Should they not be liable to give me compensation for all the time I have lost, money I have wasted in booking flights, hundereds of acll I had to make, the increased amount of interest I need to cough up and the extra money I have to pay for higher model just because there was no option at all for me. I need a compensation now from Ford for all of these.