Fortis Healthcare — Dr anuja porwal and their staff

I am ex Army person who served my whole life in indian army i came to fortis for my spine and knee problem .i consulted dr bansal for spine and dr anuja for knee pain
At same day dr bansal suggest mefor spine surgery and dr anuja wrote some test .indid all billing for every test and oprated by dr bansal .after spine surgery means after 2 week i did all the test of anuja porwaal ...and waited for 2 hour to jus show the report to anuja .their staff said dobara billing hogi tabhi aap reports dikhapaoge nahi to nahi dikha paoge .means they are doing every thing for money to jus show reports i have to again do billing for consulation i am spine petient ..i need to get reffrel for re billing ..
They dont care about petient they care about money ...even you are paid lot of money their gesture is so rude