M/s Fortis Healthcare,
This complaint is regarding misbehaviour by a doctor working for Fortis Healthcare.
My consultation was under the supervision of Dr. Swati Mohan working for Fortis (Faridabad). This treatment is undergoing for the last 4-5 Months for which multiple appointments were taken.
Complete fees for the same were paid in advance already.
The doctor lacks politeness and gentle behaviour but still we were coping up with all this to get a proper treatment.
Today i.e.[protected], we had a scheduled appointment with the doctor. I was accompanied by my mother.
Out of the blue, the doctor got furious and started screaming at my mother in a very rude way. This is not at all acceptable if we are opting for such a reputed healthcare unit.
I politely asked her to behave properly with my mother and to this the doctor’s reflexes were extremely disrespectful and distressing. She held my hand and took me outside her cabin and also pushed my mother out of the cabin.
She informed us that consultation won’t be continued now and asked us to leave. I simply cannot put my feelings into words right now. This was truly disrespectful for me and my mother too. She asked us to collect the refund.
We approached the counter and asked for a refund which was obviously denied. Again approached the doctor who was now not available but her staff informed us that refund cannot be initiated and asked us to continue the treatment for one more session which was already paid by us.
We cannot continue with this doctor anymore and would like to get our money back – it amounts to around 8-9 thousand.
I would like to grab your attention towards such misbehaving doctors who are defaming the hospital’s reputation and prestige, plus would like to get my refund urgently.
Complaint was also filed in the hospital (Faridabad) records. Please find the complaint number – PCCMD1686
Doctor - Swati Mohan (Dermatologist)
Requesting an urgent action on this.
Looking forward to hearing from you very soon.
Best Regards,
Sanjay Chhipi
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We are extremely sorry for the unpleasant experience you had in our hospital. We would request you to please share all the necessary details along with your contact number and hospital location at: [protected]@fortishealthcare.com to get in touch with you soon.
Warm Regards,
Team Fortis