Fortis Healthcare — Negligence by the call center team in appointment booking

Address:

303 TOWER 3, CHD AVENUE-71,SOHNA ROAD, SECTOR-71

I had called the number [protected] around 10 days back to book an appointment with Dr Praveen Gupta for 15 th June, patient name Tanvisha Singh. But they have taken all the details of the patient and registered it but did not book the appointment. I called today to check the status of my appointment as I did not receive any SMS etc, now they are telling me that your appointment has not been booked.

I can come as a walk-in patient and have to wait for two to three hours. Due to the negligence of team handling appointments, I have lost ten days and could not visit the doctor on the scheduled date of 15 th June. I have to suffer for the negligence of your team. Request you to investigate the issue and help me for the appointment on 15th June.

Ajay Singh
[protected]