Fortis Healthcare — No response from Dr Pruthu

My wife is tested Covid positive on 4th Jan. we took an appointment with Dr Pruthu from Fortis immediately by paying 1100 INR. But the response was too bad. After a bad struggle of 3 hours from the time of appointment we could connect with Dr Pruthu. Your customer care kept saying in 5 mins we should get a call but they were all fake …. Post the discussion with Dr Pruthu we were advised to do few tests and he is going to call back on 7th Jan as a follow up and review the report for further action. Today is 8th Jan… we have received no calls even after multiple follow ups. I would request a refund of the amount paid 1100 INR as I have figured out a caring doctor elsewhere … my experience is pathetic with Fortis and their doctors who are money oriented and don’t care about their patients… sorry to say this but that’s my experience