Fortis Healthcare — Package of total hip replacement

Address:	Bangalore, Karnataka, 560054
Website:	Fortis

My mom was adviced to undergo a surgery of total hip replacement for a package of 5 lakh rupees .Now she has finished her right hip operation on 26/05/2016.The Second hip operation was on 30/5/2016 due to implant got stuck in customs mumbai airport the operation postponded .Now the mistake is from hospital side the extra day should be paid by the hopital but mrs. Varalaxmi incharge of billing is saying the patient has to bare it.Can any higher officer from fortis can help me . my number [protected] my name N.Santosh Kumar