Fortis Healthcare — Unethical excess billing by Fortis hospital Cunningham road Bangalore

Address:NO 146 LIG 707 HOUSES 1ST MAIN 2ND, Yelahanka new town, 4TH PHASE YELAHANKA NEW TOWN BANGA

I am B N SURESH CGHS Private ward entitled patient. Serving as Sr Accounts Officer in Ministry of Defence under PCDA Bangalore. I had RTA incident on 16th December 2021 and was admitted as inpatient for a surgery of left clavicle by Dr Raghu Nagaraj vide UHID NO 11458695 at Cunningham road Fortis.
On discharge i had been billed for RS 64134/- verification of bill revealed following discrepancies.

I was billed a sum of Rs 3020/- towards bed side charges, admission charges etc., I would like to intimate that Hospitals in India have entered into a MOU with Government of India that they will be treating patients at CGHS apporved rates. Any surgery as such should be done at package deal rates . Which includes all in cost including admission charges bed side charges icu charges etc etc.. which should not be billed to patient separately.

Further, no CGHS code for the sugery was printed in the bill on my insistence they worte CGHS code by hand.

Total bill of Rs 64134/- includes a sum of Rs 33810/- towards implants VIZ plate, screws etc. For Which i needed copies of invoices to prove that charges towards implants were genuine.

On persuasive approach after a delay of almost two months copies of invoices were provided to me today. To my horror i notice a large difference in actual cost and billed amount. To be specific the cost of implants was Rs 30176 Only leaving a difference of Rs 3634/-.

On enquiring i was mocked at like an illiterate and was told the additional amount was towards handling charges marking charges etc., When I asked the same is not mentioned in the bill I got a reply you will be reimbursed invoice price only not other charges.

I herey seek justice against unethical practices of excess billing by Cunningham road Fortis. And suitable compensation for the pain, agony and humiliation by the billing staff. By duly refunding Rs 6654/-
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Fortis Healthcare customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2022
Fortis Healthcare Customer Care's response
Dear Suresh,

We are sorry to hear about your experience with us. Please be assured that we have forwarded your concern to our internal team and they will surely get in touch with you. Our response team remains available at [protected]@fortishealthcare.com

Warm Regards,
Team Fortis
Mar 08, 2022
Updated by Bellur
Since no one has bothering about this issue may i seek a escalation, kindly let me know whom to escalate
Mar 08, 2022
Updated by Bellur
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