[Resolved] Fortis Healthcare — Wrong Billing

vinnegupta

from Noida, Uttar Pradesh

Address:

Moradabad, Uttar Pradesh

My father Mr. Brijendra Kumar Gupta was admitted to Fortis Vivekanand Hospirtal Moradabad on 13th April 2014 and discharged on 21-Apr-2014. On the day fid discharge the billing department has asked us to pay remaining balance of Rs. 13, 249. We paid Rs. 13, 249 cash and take the Discharge Card. The total bill amount was Rs. 63, 249 and we got the bill of Rs. 59, 099 + Rs. 1, 200 (Dr. Raj Kapoor &amp; Amit Sharma’s Consultation fees) = 60, 299 There was no bill for Rs. 2, 950, when I contacted the billing department regarding this discrepancy, they are not accepting it. I kindly request you to please look into this matter, as this raises the serious doubts on Billing department of Fortis Vivekanand Hospital. Regards, Vineet Gupta +91 [protected]

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Aug 14, 2020

Complaint marked as Resolved

Fortis Healthcare customer support has been notified about the posted complaint.

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Comments

Farooq1981

from Mumbai, Maharashtra

This is in regard to wrong billing done by Fortis Hospital Cunningham Road Bangalore. I had admitted my mother to this hospital on[protected] for having problem in breathing and cough. Doctor suggested she has to be in ICU as there is infection in the lungs. On[protected] Doctor gave a clearance to shift my mother to HDU(Highly Dependant Unit) Ward as her condition was stable and recovering. Due to non availability of bed in HDU ward they continued her stay in ICU and assured me that the charges will be as per HDU only as the bed was not available and on 26-03-15 they shifted her to HDU and on[protected] they moved my mother to Normal ward. Finally on[protected] clearance was given for her discharge. To my surprise when i saw the bill ICU charges were charged for all 5 days and there is no mention of HDU stay at all. When i raised this concern with the duty Manager who routed me to Ms. Nandini who is suppose to be the admin head, she refused to accept the mistake and said refund is not possible at all. I feel its unethical on the hospital part to charge wrongly from patient and even as per hospital record it shows she was cleared to be shifted.
Patient Name is Azeemunissa
Admitted on[protected]
Bill # IPCASH30051
Settlement # 529469

My contact number is Farooq [protected]