Franch Express Courier — French express courier shipment not delivered for the past 7 days. _ [protected]

Address:	605107
Website:	www.smvmch.ac.in

With ref to the way bill no.[protected] dated on 23/12/2016 booked from chennai, but the shipment was not received till date, as per the tracking report the shipment was delivered on 29/12/2016, but the delivery boy told the shipment is kept in the office and it will be delivers today ( Delivery boy no. [protected]) .
Kindly clarify why the shipment not delivers for the past 7 days ?
Why the shipment taking more than a week time for delivery from chennai to pondicherry ?
Kindly delivered the shipment immediately because it contains life saving medicines.