Franch Express Courier — Worse service

[protected]. hwne checked online its showing on 12 th of jan it has reached tirupur (tamilnadu). but y wasnt it delivered to the customer
i was trying to connect to the customer care local delivery incharge person, but none responded. everyday they just tried fooling that on the way, evening it will be delivered . i need a strict action to be taken on this and also to be reverted to me . contact number : [protected]. email id : [protected]@yahoo.com.
customer doesnt want to continue bcz i dispatched goods through ur courier, see the kind of reputation ur company has got