[Resolved]  Housefull Furniture Shop, Vashi Navi Mumbai 400703 — Defective TV Cabinet from Housefull Vashi

Address:

Mumbai Suburban, Maharashtra

Dear Sir/Madam,

This is to complain against Housefull Furniture Shop,2nd Floor, Plot No. 17, Palm Beach Galleria Mall, Vashi , Navi Mumbai 400703. The HDC No. of the product is 1009/2012/3250 Booking No.[protected] Invoice No. 101/007639 in the month of August 2012.

This product is booked in the name of my father Arvind Hansrajani as I am a working woman and am unable to be in the house when the assembly team of the company was supposed to come.

It has been 5 months since I originally paid full amount of Rs. 2500/- for a TV Cabinet and the top was found to be faulty. So I requested the top to be replaced.

The assembly team is not prompt nor punctual. They told me they would arrive at my house at 4:00 pm but reached at 8:00 pm. This tardiness has occurred not once but thrice and when they came for the fourth time they came with the wrong piece. Its obvious there is no co-ordination between the customer care and the assembly team at all!

And now after repeated phone calls and visits to the shop they have still not replaced the top of the cabinet. The staff is very rude and do not co-operate with the customer. They seem to be least bothered about the plight of a customer who has been troubled for over 5 months. They said very arrogantly that if you want to go to the consumer court we have no problem you can go and complain against us.

They have been saying that the product with be delivered within the next two days or five days. And the delivery never happens as they always have some excuse or the other.
Today they told me that if you do not want it delivered then you can ask for refund which will be a process of more than one month. This is very very annoying as I have been pestered by this company for over 5 months.

I have all the emails that have been sent between the company customer care and myself as proof that all that they have delivered are false promises.

Kindly take the required action against this company, as they think that they are above the law and can trouble customers once they got the full amount upfront.

Kind regards,

Vinita Hansrajani