[Resolved] Future Generali — Motor claim not accepting 2nd time

Atul Khetrapal

from Delhi, Delhi

Address:

Vadodara, Gujarat

Dear sir,
I have buy a motor policy from future generali india
For the first time i buy a car so i dont know about the any motor insurance policy so i buy policy from future sales guy directly for best direction in same from the day one i follow the instruction given by them. After taking policy in 2 month my car accident happened & company dosent passed my insurance claim. They told the reason that still you are the 2nd owner & policy is in the name of you & rc book is in the name of 1st owner. I spend 29000 on that time on my car & after that i do the process transfers my policy as per direction given by branch manager of baroda branch & staff of future india & submit all the documents to rto baroda with 29000 charges paid to transfer the car from 1st owner to my name with gujarat no.
Still the work is under process of transfer by rto gujarat.
Now once again when i required to claim again a new reason coming by future india that policy is with the name of 1st owner & you have done the process of transfer from chandigarh to baroda so we are unable to do the process of claim pass.
I request you to please give my money back as amount of 9000 i have given for policy or passed my claim.
Because every time i am becoming fool & continuously cheated by this company.
Along this sending you the attach file of insurance i hope i would get an proper response & get my money back.
2014-v3090741-fpv-e001 against the policy no. Of future generali has done a fraud with me, now already transfer of rc with registration process in rto gujarat baroda all paper shown they are telling now the policy is name of 1st owner so they cant pass claim or registered at first time after given instruction by future generali team i transferred my policy to 1st owner every time these people are making me confusing & not registering claim i request you to please take an necessary action against them & refund my policy amount back to me.
Regards
[protected]@gmail.com

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Complaint marked as Resolved

Future Generali customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2015

Future Generali Customer Care's response Dear Atul,

We refer to your email addressed to our Company Secretary Mr. Manish Pahwa on April 01, 2015 and the subsequent registration of your complaint under Complaint No. “FGIGI[protected]”. We appreciate your having given us an opportunity to assist you with your concerns.

Please be informed that the admissibility of any claim shall be decided only post detailed scrutiny of the claim documents and successful completion of the vehicle’s survey, as per policy terms and conditions. In the said case, we understand that no claim has been notified till date for the loss suffered by your vehicle.

While we appreciate your having approached us in discussing the loss that has occurred, you shall also appreciate that it would be very premature on the part of the Claims Team to decide on the claim admissibility, without the claim being registered. You may please feel free to get in touch with our Claim Official Mr. Vishal Singh on [protected] in case of any clarification you may require.

We appreciate your co-operation and understanding.

Respectfully,
Customer Service Cell
Future Generali India Insurance Co. Ltd.