Galaxy Digital Studio — Credit card issue

Address:

126, 1st Floor, Samhita Elite, Hale hali, KR puram

Myself Mukundha char and my card number ending with 5002. I took loan on my credit card of 8 lakhs in August 2022 with the processing fee of 1%. I have paid the EMI for 3 months on time. In the month of November the loan got foreclosed without my request and all outstanding amounts came in the month of November month billing on 25th of November. I called customer case executive on 28th November and raised complaint. but till now the issue is not resolved.
As resolution the bank created new personal loan and they charged 1% again on outstanding principle amounts.
Again I called and raised complaint then again charged overlimit charges of 20K on the same. I was not using that card for any purchase only loan transaction was running. As they said they are going to resolve this ticket by 10th December 2022 but they have not resolved they have charged overlimit charges etc. i waited till 13th of December but issue is not resovled. My billing due date is 13th of every month so I paid 22K same amount i used to get every month EMI.

Now they are telling 50% waved of the processing fee and over limit charges..
The Request number is sr[protected] and they said they will call today but no calls. Even I called today a couple of times, but they have internal issues.

The issue is without my request they have closed the loan and they are charging processing fee and overlimit charges.

I am getting calls from collection for the payment of outstanding. I have paid the EMI if 22k I used to get every month. but still they are calling and 2nd of Jan 2023 they have deducted 13k from my saving account without my knowledge. can someone help regarding this issue I am very much fed up with this bank. I have been 15 years with ICICI bank but till now I have not faced this issue. they are looting the customer like this.

Thanks,
Mukundha