[Resolved] Gati — Docket Missing

Sanghita Dey

from Jugsalai, Jharkhand

Address:

Kishanganj, Bihar

I am Sanghita Dey. I shipped my Hero Honda Pleasure from Pune to Kishanganj(Bihar) with docket number[protected] on 1st July 2015. The docket delivery date was 10 July 2015 but as expected it did not reach on time. When I contacted customer care they gave me different answers on each call. First they said that the bike is with NJP depot(West Bengal) and it will soon delivered to me. On second call they said that the papers of the bike has reached NJP depot(west Bengal) but the bike is with Malda depot (west bengal). When I contacted Malda depot, they said that they do not have my bike with them and I got the same answer from NJP depot. If NJP depot is not having my bike and so is Malda depot, where is my bike? On asking this question to Gati customer care they again made a new story saying that the bike is with NJP depot and soon there complain expert will give me a call. But this never happened. Please help me out in tracing my bike.

+1 photos

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Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2015

Gati-KWE Customer Care's response Dear Sanghita, Thank you for reaching out to us. We are sorry that your experience with Gati wasn't as pleasant as promised. We sincerely apologize for the inconvenience caused. Please share your contact details with us and we'll have a team working on resolving the issue for you immediately. Assuring you of our best services always. Customer Service Team Gati