Gati-Kwe — Non delivery of the product and misbehavior of gati people

Address:	Jhunjhunu, Rajasthan, 333031
Website:	www.gati.com

I ordered a product from Rediff.com. This was my first mistake. They send it via Gati surface. I ordered the product on 3rd November. The product reached at the destination on 19th November, but it is not delivered to me. I called Gati customer care. They raised a complaint for this and gave me the complaint number and said that somebody from Complaint dept will call me within 4 hours. I did not receive any call. next day also I did same. They again told me that I will receive call from Complaint dept. within 1 hour, but as usual I did not receive any call. When I was fed up of this I searched for the number of Gati office in my area and I called them. When I called them they started giving me false excuses and said that they tried to contact me on 19th Nov, but my phone was switched off. On their website when I tracked my parcel it is showing that "CUSTOMER REQUESTED ANOTHER DATE OF DELIVERY". If my phone was switched off then how could they write this?
When I tried to explain this to the person whom I was talking to, he started using abusive language. That guy don't even know how to talk to girl. I am providing all the details:
Docket Number:[protected]
Complaint raised via customer care:[protected]Mr. Shailendra raised this complaint)
Number of the Gateite who misbehaved: [protected] (I don't know the name)