[Resolved] Gati — Non-delivery of product in Guwahati

Rananjoydasgupta

from Delhi, Delhi

Address:

Kamrup Metropolitan, Assam

We bought a product from StarCj for Guwahati. The product was booked on 17th of August, 2014. Star Cj shipped the product through Gati (Docket no.[protected]. As per Gati website, the product reached Guwahati on Aug 24, 2014, but didn't reach us till date. We lodged an complaint with Gati on 03/09/14 (complaint no.[protected], which has not been solved till date. Below are my complaints against Gati ; 1. The people of Gati have commitment issue- When we speak to Gati employees, you'll feel that. They are not at all bothered if you receive your product or not, be it the people behind the toll-free number or be it the delivery people at Guwahati branch. In this regard, I would like to mention 2 names. First, the complaint manager allocated to me, Ms Sonali and Mr. Saurav from the Guwahati office. 2. The people of Gati are Liars- They won't call you but will write on their website that they have not been able to deliver their product because of you. 3. Product shipped on 17/08/14, assured delivery dt 18/08/2014, not delivered till date.

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Complaint marked as Resolved

Verified Support

Apr 02, 2015

Gati-KWE Customer Care's response Dear Customer, We are sorry that your experience with Gati wasn't as pleasant as promised. Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. We are constantly improving our services each day to reach our customers' expectations and your feedback plays an important role in the process. We apologize for the delay in our response and understand that the issue is most likely resolved by now. We hope that your next Gati experience will be as seamless as you would expect. Please don't hesitate to reach out if you have any other concerns. Assuring you of our best services always. Customer Service Team Gati