Gem Empire Home Appliances — Washing machine under warranty

Address:	New Delhi, Delhi, 560103
Website:	www.gemindia.in/contactus.aspx

I have bought a GEM washing machine online through Flipkart on September 7, 2015. It is still under warranty. I have placed a complaint to the company email id provided online on January 3, 2016. One technician came after almost 1.5 weeks to inspect the machine. He said washer needs to be replaced and he has placed order for part and will replace within 2 days. I kept on calling the technician repeatedly to no avail after that. I again called up helpline repeatedly after which they sent another technician after 5 days. I had instructed to send the technician with washer spare part but instead they sent him with timer spare part. The technician did not even have sound knowledge about the washing machine. He talked to his office and said he or someone else will come next day with washer spare part and to confirm the time on phone. Since, he is not picking his calls and company helpline call is not going through mostly. If it gets through they are putting me on hold infinitely.