Genius Attestation Services — Horrible service

Address:	Thrissur, Kerala, 680001
Website:	www.attestation.in

GENIUS ATTESTATION.IN STAY AWAY FROM THEM

I made the mistake of entrusting my documents for attestation with Genius attestation services at Thrissur, Kerala office, Their representative Mr Venu promised me that they will give the attested documents back in 8 days (not working days).
I gave 2 police clearance certificates, one from Dubai and one from India and a degree certificate to be apostilled and translated to Czech language so that I can submit to the Czech republic embassy in New Delhi. (Tracking id 0241866, 0241867, 0241868)
I submitted the documents on 25/07/2016 so I was expecting them on 01/08/2016 as I had appointment with Czech embassy in New Delhi. By 1st of August, I called their office in Thrissur and New Delhi and got the information that only translation is complete, and apostillation is not done so I had to Postpone my interview with Czech Republic embassy at New Delhi to 11th of August as I had to apply for a long term student visa.

I needed to submit the documents at Czech Republic embassy at the earliest. Things got worse as I had to fly to Prague on my college enrollment day. Repeated calls to Thrissur office and New Delhi office resulted in repeated assurances and promises. I waited for their courier to deliver my attested documents to my address in Thrissur. My interview date with the embassy was nearing and I didn't get the documents even on 10th of August, It was already 16 days.

I was in a panic situation, I called their Thrissur Office and he told the document will be ready by next day I.e 11th August so I flew to New Delhi to collect the document from their office personally as I was told that it will be ready. I had a hard time to locate their New Delhi Office which was located in a run down neighborhood in Ashram. They still didnt have the finished documents, I went to the Czech republic embassy without the documents, they turned us away. Mr Vinod in New Delhi office kept reassuring us that it will be available by next day 10 am, I was worried because 13th, 14th and 15th of August were holidays, we were in real trouble if we cant get it by 12th morning.

Again, we went to their new Delhi office and waited, time went on, 10, 11, 12 and then they promised us it will be ready at 1 pm. We waited, at 1 pm, they said, it will be available by 4 pm, Nothing special happened at 4 (the embassy closes at 5 pm), they said it will be ready by 5 pm, at 5 pm they said 6pm, Since the embassy would close by 5, it was of no use even if we got the documents.

We were staying in Delhi at a hotel in the Chanakyapuri area from 10th of August just for this purpose trusting these people. At 5 pm, we left the office disappointed (We sat there for 6 hours). It was already 18 days. Then by 7pm we got a call from the Delhi office saying that the translation and apostillation of Indian PCC and degree is done but they didnt know what to do with the Dubai PCC.
It took them 18 days to find out that they do not know what to do with the documents. We had no other choice, we extended our stay in Delhi for 4 more days. In 3 days time, we managed to get our Dubai PCC attested by Ministry of foreign affairs, Dubai and super-legalized by Czech embassy at Abu Dhabi and couriered back to us, by a family friend who has no previous experience in these matters.

The task which Genius attestation could not manage in 18 days, we could do ourselves in 3 days. On 16th we took the documents to Czech embassy and the embassy said the translation to Czech language done by Genius was COMPLETELY WRONG and it was a Google translation. The embassy told us to do the translation again from some other agency.
The New Delhi office of Genius told us they sent the documents to Czech Republic in Europe for translation and thats the reason for delay. They kept lying about anything and everything. When we received the document, there was a stamp of a Delhi based translation office whose legitimacy we highly doubt. All those lies fell apart.

Ultimately we did fresh translation from an approved agency which took just half an hour and submitted the documents on the same day. We were able to return home on 17th August after 7 days of stay in New Delhi and 23 days of submitting our documents to genius attestation. The hardship and the financial losses that we incurred during these days is unimaginable. Thousands of phone calls to Genius Thrissur and New Delhi on various numbers and dealing with clueless staff, journeys to and from their office, We didn't see any professionalism in their approach and were fooled by false assurances and thick lies.
So please stay away from these people as they do not have the knowledge or professionalism or morality to do any kind of job related to this. Do not be fooled by their fancy website, Their tracking system does not work and is only for show.