Gionee Communication Equipment — compulsory submission of mobile handset for minor work

Address:	Darjeeling, West Bengal, 734001
Website:	www.customercareno.co.in › Gionee Service Center

Sir,
I was using gionee handset since 2014. At 1st i had gionee m3. Right now i am using gionee m5 plus. Since some months back i broke the volume key of my set. I repeat just volume key. Some days ago i went to siliguri service center west bengal to get it repaired. I was allotted a job no. Gc[protected] on that day but to my surprise they asked me to left my set there for 8 to 10 days. As this was just a minor problem and the handset which i was using has all the passwords of my bank accounts, credit cards information and some of the vital information saved on that set. As a result it will be impossible for me to left my set in that service center to unknown person.
I also inquired with your customer care numbering [protected] and from there i got the same answer and told me that they can not do anything in this matter. Now the point is this sir, is it not possible to get the key of my set after paying in advance or anything like that. Will not it be unsafe to let out my set to some one who is not known to me. As these days so many breach of information from customer care or service center, call center and other center.
I had left my m3 set during 2016 & it took more than 4 months. During that time i was not given any slip or receipt. Thats why i am afraid to left it again. I do not know whether i am right or wrong. Is there no other solution.
Kindly enlighten me sir. As i am slowly losing my trust from geonee service in india compared with other service center like samsung, mi and others. Please advice me. Sir this is just my grievances kindly do not ta e me otherwise.
Sailesh rai, a gionee handset lover since 2013. Thanking you