Global Services — Repair of Siemens Dishwasher

Address:

410210

Please find below the details about the dishwasher and the complaint details.We couldn't lodge a direct complaint with Siemens, as we could not get through their toll-free number for 2 days continuously. So, we called a Siemens dealer / service provider called Global Services operating from Goregaon.

Date of purchase : 21.8.2011
Date of expiry of warranty: 20.8.2013

Model #: SE24M262EU/36
Purchased from : Arcee Electronics, Vashi

Repair given to : Siemens Dealer / service repair centre - Global Services, Goregaon

On 23rd August 2016, a service engineer called Salman came, inspected
the machine, took the machine, claimed to have changed the mother board @ cost 15, 000/-

The machine did not work a single day after that and we have been calling
all the people from that company (Diwan-proprietor, Ajmer Khan- Field supervisor, Atul, Raju, Narayan and Salman) and they have been promising to come and look at it.

We have been talking to all these people at least twice a day for the past
2 months and inspite of heavy promises, not a single soul has attended to it
so far. Now they have even stopped responding to our calls and not picking up any of our calls.

Since they are located in Goregaon, it is difficult for us (senior citizens) to travel all the way and catch them in their office.

Global Services contact details:
Mantri Park building, Shop # 11, NNP Goregaon East, Mumbai 400065
Tel#:[protected] ; [protected]

Finally, with the help of Siemens Service personnel, we got the machine
repaired. According to Siemens, Global service has neither changed any motherboard, nor have they repaired our diswasher,

Subsequently, we have sent a letter to Global Services by courier DTDC, Kharghar

Date: 25/10/2016 Tracking #: M41128319
It seems that the shop was closed and the letter sent through the courier has been returned back to us.

We have not received any response to our calls or our whatsapp messages so far.

Rs.15, 000/- is too big a money for senior citizens like us and it is our hard
earned money, which we would like to get it back from this cheating company.

Please help us.

Dr.M.Seshadri, Kharghar[protected]