GMR Hyderabad International Airport — misbehaviour of security staff at the departures of hyderabad airport

Address:Hyderabad, Andhra Pradesh

Security staff at the departures is misbehaving with the passengers. Today my family had to catch up flight at 12:45 am to bangalore. At the entry gate they panicked them saying that other name is missing in the ticket. 3-4 people stopped my mother and sister as if they were thief's/ dacoit entering the airport, due to which my mother got very nervous. Later my sister went to get tickets at the counter and in the meanwhile my mother was rudely asked to stand aside and they told that her luggage will be seized.
This is not the first experience a week before we had faced the same behaviour. Staff should be sensitised to behave with the passengers or complaints should be lodge against them.
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Horrible security. Asked that my little brother (child) stay outside as he didn't have a hard copy of his flight details. When we asked for assistance regarding this matter they failed to tell us a solution and then proceeded to tell my little brother to not enter until he got a copy. I asked why they were doing this, since this wasn't required in other airports... to which they replied "this is how it's done in India".

Disgusting behaviour, horrible service. First time I've felt this way about our airport.
Staff should be punished and trained on behavioral skills.
Hyderabad airport immigration staff behaviour is very worrest

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    Hyderabad
    Andhra Pradesh
    India
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