[Resolved] Go Air — SPELLING MISTAKE WHILE BOOKING THE TICKET | |||
Dear Team, I booked the ticket attached in trail mail where the name of Passenger Mr. Dinesh Prasad Singh has been mistakenly got mentioned as Mr. Binesh Prasad Singh. This is a clear case of typo error which can be possible by any human. Hence I request you to do the necessary modifications on priority. I called GO air customer care requesting the same where they insisted to cancel the ticket and go for rebooking which I feel is completely illogical, you can't penalise the customer Rs.1500/- for single spelling mistake. I hope you understand the situation and will do the needful on priority. Below are the required details:- Airline PNR- J4X8KI Regards, Santosh Singh #[protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
GoAir is pathetic, I just called the customer support to check if I can get a very minor name modification be done.. I have spelled the first name on the ticket person as "Siva" however the actual name is "Shiva". so wanted to check this wit the customer support executive about what the process is to make this possible. BUT I heard the customer support executive (the pathetic airline executive) say that it is not possible since they don't have this provision, the only way is to cancel the ticket (by paying 3200 INR cancellation charges for a ticket cost of 5000 INR). isn't this a BIG money racket ??? (yes it is !). I am very disappointed and will never book GoAir again.
Yes, provision for rectification in name should be there without costing to the customer. I have also booked a ticket with the name as Aaditya Bapat which should be Aditya Bapat. Immediately I called the customer care executive but I could received the answer that it is not depend on the Airport Authority whether to allow the passenger. But one positive answer I could receive from the executive that he has communicated to the Airport Authority and there should not be any problem to allow the passenger as the pronounce of the name is same. Thanks for the same.
Anand
Anand
I also faced the same issue. They don't even do one alphabet change and told to re book. For 3600 of ticket I am getting back only rs 89 back.
Hi Kumbhar,
I read your answer on this link (https://www.consumercomplaints.in/go-air-spelling-mistake-while-booking-the-tick...⇄). I am also in a similar situation with a spelling o instead of an a. Wanted to know if you were allowed to board safely or not. Please respond by the earliest.
I read your answer on this link (https://www.consumercomplaints.in/go-air-spelling-mistake-while-booking-the-tick...⇄). I am also in a similar situation with a spelling o instead of an a. Wanted to know if you were allowed to board safely or not. Please respond by the earliest.
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While on the other hand Spice jet changes it without even charging an additional amount.
I would never book a flight with GoAir ever. Having the worst experience.