Go Bazaar — Online payment Rs. 1840 done for grocery item but till date not received the items

Address:Kaonain Pursuit Overseas Exporter, 4 Old Sanghvi Bopodi Road Aba Kate Nagar, Dapodi, Pune Maharashtra - 411012
Website:GoBazaar.in

I had placed an order of 10kg+5kg India Gate Basmati Super Rice on 04.08.23 at 8.08 pm and paid Total price Rs. 1840 online. Same time I received text sms as - Dear Ajit Kumar, thank you for your order WBSN3HRZM at GoBazaarin, powered by AASANN.
Next day 05.08.23 at 12.37 pm I received another text sms in which written as -Dear Ajit Kumar, your order ID WBSN3HRZM status accepted. Powered by AASANN.
Yet I have not received it.
I wants to contact on mobile but nobody receive my call. I had written on WhatsApp no but no any response given by GoBazaar side.
Please solve my problem as either shipped my order or refund my paid amount Rs. 1840 as soon as possible.
Thanking you.
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This complain lodged by Ajit Kumar Patna Bihar not Chennai Tamilnadu.

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    Kaonain Pursuit Overseas Exporter, 4 Old Sanghvi Bopodi Road Aba Kate Nagar, Dapodi, Pune Maharashtra - 411012
    India
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