Go Bazaar — Too much delay in delivery of product after status shipped sms received on 8.8.23

Address:	Kaonain Pursuit Overseas Exporter, 4 Old Sanghvi Bopodi Road Aba Kate Nagar, Dapodi, Pune Maharashtra - 411012
Website:	GoBazaar.in

My order placed of 10kg+5kg India gate basmati rice worth Rs. 1840 on 4.8.23.
Status accepted sms received on 5.8.23. On 7.8.23 I have lodged a complaint online from this platform.
Status shipped sms received on 8.8.23 but till today I have not received the items.
I seems that fraud/extortion of Rs. 1840 done by GoBazaar shopping platform.
Every customer who became victim of GoBazaar shopping platform should take proper legal action through cyber crime act for refund their paid amount and also punishment.
Also viral on social media to banned GoBazaar shopping platform in favour and benefits of customer. It is necessary for new customers who not known the wrong intention of GoBazaar.
Can Cyber crime officer take legal action for delivery of such items or refund my paid amount or punished him?