GoAir — regarding full amount of forfeiture on cancellation of air ticket - pnr no. d2388v

Address:	New Delhi, Delhi, 110043
Website:	go Air

Booked refundable air ticket having pnr no. D2388v from delhi to ahmadabad through clear trip vide trip id[protected] on 25.12.2017 in go air airlines for my aged mother. Due to some health problem she has been advised to complete rest for one month. I cancelled the ticket on[protected].

I received the mail from clear trip mentioning that full cost of air ticket amounting rs. 2, 588.00 was forfeited and garbed by the air lines which is very surprise and unjustified and cheating to customers and under which law they are garbing the full cost of ticket.

Please look into the matter and arrange to solve the matter by refunding the above amount. I am attaching the copy air ticket and refund advice for your action and reference.

Hope, an appropriate action may be initiated against the go air for cheating and fraud with the customers.

Ramesh khushu
[protected]